Frequently Asked Questions
How does "Private Mode" work?
In Private Mode, only your personal details (interests, bio, photos) are visible. Your family background is hidden until you choose to share it via the "Involve Families" feature.
How do I introduce my family?
It's a mutual agreement to unlock Family Mode. Once you and your match feel comfortable, either person can request to involve families. When accepted, family details (religion, values, background) are revealed to both parties.
🛡️ How secure is my data?
Zero Compromise. We operate on a standardized "Private by Default" architecture. Your family details are encrypted and hidden until an explicit "Family Mode" unlock handshake occurs. We verify every single user via LinkedIn/Google to ensure a zero-bot, high-trust environment.
Is my family information private?
Yes! Your family background (religion, family values, etc.) is completely hidden until BOTH you and your match agree to "Involve Families". This ensures you have control over when to bring families into the conversation.
What are the pricing tiers?
FREE: 5 likes per day, browse profiles
PREMIUM (₹999/mo): Unlimited likes, 5 family requests/month
UNLIMITED (₹2,999/mo): Unlimited everything, priority listing, read receipts
LIFETIME (₹5,999): One-time payment for lifetime access & founding member status
How do you verify profiles?
We prioritize trust. Users can verify their identity by linking LinkedIn or Google accounts. Verified profiles get a blue checkmark, and users can filter for verified matches only.
How do I contact support?
You can reach us at support@havenapp.in or visit our Contact page. Platinum members get priority support.