Frequently Asked Questions

How does "Private Mode" work?

In Private Mode, only your personal details (interests, bio, photos) are visible. Your family background is hidden until you choose to share it via the Handshake Protocol.

What is the "Handshake Protocol"?

It's a mutual agreement to unlock Family Mode. Once you and your match feel comfortable, you both click "Request Bridge". When both agree, family details are revealed.

Is Haven free?

Haven is free to join! We offer premium subscriptions (Gold & Platinum) for unlimited swipes, advanced filters, and access to the Family Lounge.

How do you verify profiles?

We use AI-based selfie verification and optional government ID checks to ensure every profile on Haven is real and safe.